We offer refunds on a case-by-case basis, subject to the terms outlined in this policy. Refunds may be granted for the following reasons:
The refund period varies depending on the type of service:
To request a refund, please contact our customer support team at support@phoentech.com with your order details and reason for the refund request. We will review your request and respond within 2 business days.
If your refund request is approved, the refund will be processed using the same payment method used for the original purchase. Refunds may take 5 business days to appear in your account, depending on your payment provider.
The following items are non-refundable:
You may cancel your hosting services at any time by contacting our customer support team. If you cancel within the refund period, you may be eligible for a refund as outlined in this policy. If you cancel after the refund period has expired, no refund will be issued.
If you initiate a chargeback or dispute with your payment provider without contacting us first, your account may be suspended or terminated, and you may be subject to additional fees.
We reserve the right to update or modify this Returns & Refunds policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions or concerns about our Returns & Refunds policy, please contact us at billing@phoentech.com.