Introduction
Phoentech Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
Information We Collect
Personal Data
We may collect personal information that can identify you, such as your name, email address, phone number, billing information, and other data that you provide directly to us. This includes:
- Account Registration: Information provided when you register for an account.
- Payment Information: Billing details when purchasing our services.
- Contact Information: Data you provide when you contact us for support or inquiries.
Non-Personal Data
We may also collect non-personal information that does not directly identify you. This can include:
- Usage Data: Information about how you use our website and services.
- Technical Data: Your IP address, browser type, operating system, and access times.
How We Use Your Information
We use the information we collect in the following ways:
- To Provide Services: To set up and manage your account, process transactions, and provide you with customer support.
- To Improve Services: To understand how our services are being used and to enhance our offerings.
- To Communicate: To send you service-related notifications, newsletters, and promotional materials.
- To Protect: To detect and prevent fraudulent activities, abuse, and other harmful behavior.
Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our business, such as payment processors, hosting providers, and email service providers.
- Legal Compliance: When required by law, to comply with legal obligations, or to protect the rights, property, and safety of Phoentech Solutions and others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
Security of Your Information
We implement a variety of security measures to protect your personal information. These include encryption, secure socket layer (SSL) technology, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request correction of any inaccurate or incomplete personal information.
- Deletion: You can request deletion of your personal information, subject to certain legal exceptions.
- Objection: You can object to our processing of your personal information under certain conditions.
- Portability: You can request a copy of your personal information in a structured, machine-readable format.
To exercise any of these rights or for any inquiries regarding your personal information, please contact us using the contact information provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you interact with our site, remember your preferences, and provide you with tailored content. You can control cookie settings through your browser.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you believe that we have collected personal information from a child under the age of 13, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
How We Use Your Information
We use your information for the following purposes:
Providing and Improving Services: To deliver the services you request and enhance your experience using our website and hosting services.
Billing and Account Management: To process payments, manage your account, and communicate with you about your account status.
Customer Support: To respond to your inquiries, provide technical support, and address any issues you encounter.
Marketing and Communication: To send you promotional offers, newsletters, and other communications about our products and services. You may opt out of marketing communications at any time.
Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes, and to protect our rights and interests.
How long we retain your data
Data Retention: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
International Data Transfers
Your personal information may be transferred to, stored, and processed in countries outside of your own, including the United States, where data protection and privacy laws may not offer the same level of protection as in your jurisdiction.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@phoentech.com.