Responsibilities:
- Customer Assistance: Provide timely and effective support to customers via phone, email, and chat. Address and resolve customer inquiries and issues.
- Product Knowledge: Develop a deep understanding of the company’s products and services to offer accurate information and guidance.
- Problem Resolution: Handle complex customer complaints and escalate issues as needed to ensure prompt resolution.
- Documentation: Maintain accurate records of customer interactions, transactions, and feedback. Use this data to identify trends and improve service quality.
- Training: Assist in onboarding and training new team members on customer support processes and tools.
- Feedback: Collect and report customer feedback to help improve products, services, and overall customer experience.
Qualifications:
- High school diploma or equivalent; a college degree is a plus.
- Experience in customer service or support roles.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.