Customer Support Specialist

Responsibilities:

  • Customer Assistance: Provide timely and effective support to customers via phone, email, and chat. Address and resolve customer inquiries and issues.
  • Product Knowledge: Develop a deep understanding of the company’s products and services to offer accurate information and guidance.
  • Problem Resolution: Handle complex customer complaints and escalate issues as needed to ensure prompt resolution.
  • Documentation: Maintain accurate records of customer interactions, transactions, and feedback. Use this data to identify trends and improve service quality.
  • Training: Assist in onboarding and training new team members on customer support processes and tools.
  • Feedback: Collect and report customer feedback to help improve products, services, and overall customer experience.

Qualifications:

  • High school diploma or equivalent; a college degree is a plus.
  • Experience in customer service or support roles.
  • Strong problem-solving skills and attention to detail.
  • Excellent verbal and written communication skills.
Job Category: Customer Service
Job Type: Full Time
Job Location: Kerala Kochi

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